Not Receiving Emails?

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Dec
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Not Receiving Emails?

Post by Dec » Sat Oct 13, 2012 4:24 pm

I've noticed a huge increase of tickets regarding not receiving emails from either the forum or UCP and frequently visit this forum to only see that the same has happened here.

There does seem to be an issue with the email system at the moment in terms of sending out emails from lsrp. While we try and resolve the issue, please wait patiently until it is fixed and do either of the following:

1) If it is a forum account (although unlikely those people will be able to see this thread!) then please open a support ticket requesting your forum account to be activated and include your forum name and email address.

2) If it is a UCP account (activation / password change etc) then you really are just going to have to wait until the system is back up. As it is an entirely different system, password changes will only be sent via email to you. Whilst you could open a support ticket, I very much doubt the management will be able to solve your issue manually until the email system is back up. If at all this changes then I will let you all know, but at the moment we just have a long queue of people waiting for their details.

We apologise for the inconvenience.

Dec
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Van
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Re: Not Receiving Emails?

Post by Van » Sat Oct 13, 2012 7:23 pm

Bump. This needs a sticky!

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Wooden
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Re: Not Receiving Emails?

Post by Wooden » Sun Oct 14, 2012 1:22 pm

I had this problem well trying to register to the forums, luckily I decided to send a support ticket. Although it really should be on the UCP somewhere aswell cause some people who can't register to the forums won't know how to fix their problem.

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Re: Not Receiving Emails?

Post by Jackson Murphy » Tue Oct 16, 2012 3:46 pm

This thread should be marked, since there's too many guys who reporting for not receiving emails.

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ColinB
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Re: Not Receiving Emails?

Post by ColinB » Tue Oct 16, 2012 4:21 pm

To solve the forum account activation problem, just ask to resend the activation e-mail after trying to log in.
It works everytime and you get an e-mail in your inbox.
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Re: Not Receiving Emails?

Post by Cygrex » Tue Oct 16, 2012 4:34 pm

ColinB wrote:To solve the forum account activation problem, just ask to resend the activation e-mail after trying to log in.
It works everytime and you get an e-mail in your inbox.

I had this problem for the UCP when I registered, pressed on resend a couple of times, still needed like 4-5 hours. I had no problems with the Forum Account though.

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Re: Not Receiving Emails?

Post by Savage™ » Tue Oct 16, 2012 9:47 pm

I've had this problem aswell, with forum, but it was only on my Gmail account, not sure if that helps though.
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Re: Not Receiving Emails?

Post by Réno » Fri Oct 19, 2012 1:06 pm

Thanks to whoever pointed me to this thread. I hope the system will be fixed soon :)

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Re: Not Receiving Emails?

Post by ThinK. » Mon Oct 22, 2012 4:33 pm

This problem is so fucking annoying! LSPD email system is buged too!

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Re: Not Receiving Emails?

Post by Derp_Herp » Sun Oct 28, 2012 2:36 pm

Is there a time range when the emails will be back up?

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Sir Eric.
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Re: Not Receiving Emails?

Post by Sir Eric. » Wed Oct 31, 2012 8:26 pm

Derp_Herp wrote:Is there a time range when the emails will be back up?


Should be working again.
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Re: Not Receiving Emails?

Post by Derp_Herp » Fri Nov 02, 2012 3:17 am

still not up for me, problems with activation email for UCP.

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Re: Not Receiving Emails?

Post by Sir Eric. » Mon Nov 05, 2012 6:12 pm

Derp_Herp wrote:still not up for me, problems with activation email for UCP.


Checked your junkfolders and tried another mailservice provider? If your problems persists after trying aforementioned, submit a ticket at www.focogaming.com/support with the details relevant to the case.
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Re: Not Receiving Emails?

Post by TheNemo » Fri Oct 27, 2017 11:05 am

I have the same issue, I recently got unbanned and I do not receive any mail. I forgot my UCP password and I do not receive any message on my mail, but it says that the verification message has been sent. Same in-game, since I just got unbanned, it asks me to verify my account through mail.

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