Logging in after character application sent

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Sixty6
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Logging in after character application sent

Post by Sixty6 » Sun May 27, 2018 6:44 pm

Hello,

I sent a character application and as mentioned I logged into my account on the server itself, but after entering my password, it thinks there is a security breach and asks for the character's special word. I tried the secret word from my account and it didn't work.

I'm wondering if my application will still be processed.

(edit : Also it says 28th in queue. Does this show everyone that hasn't logged in yet too?)

Thanks,
Sixty6

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Karaduman
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Re: Logging in after character application sent

Post by Karaduman » Sun May 27, 2018 7:14 pm

Did you receive a message about verifying after logging in for a fingerprint?
You have to verify that through your mail and log back in.

It shows everyone the queue who has logged in, aswell.
Your application review might take long, because there is an training going on for the tester to teach them how to review applications.
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Sixty6
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Re: Logging in after character application sent

Post by Sixty6 » Sun May 27, 2018 8:04 pm

Thanks for the answer,

But I did not get a message for fingerprint verification. I log in and it recognizes me as potential threat and ask for the character's secret code.

I entered my account's word and it is not working.

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Karaduman
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Re: Logging in after character application sent

Post by Karaduman » Sun May 27, 2018 8:44 pm

I've investigated it by submitting a character application and it seems to be bugged.
You have to wait it out until the bug is fixed.
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Hall
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Re: Logging in after character application sent

Post by Hall » Sun May 27, 2018 10:41 pm

Are you sure you're typing the right word? It's possible you could've misspelled it when you set it, and now you're spelling it correctly (or vice versa).

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Sixty6
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Re: Logging in after character application sent

Post by Sixty6 » Sun May 27, 2018 11:30 pm

Yeah, 100% sure hehe.

Currently opened a ticket and waiting for staff to modify the said word. Will keep the thread updated when I get an answer.

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Re: Logging in after character application sent

Post by les » Mon May 28, 2018 12:03 am

Can't imagine I have a same problem, even though i tried changing it, doesn't work.

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Karaduman
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Re: Logging in after character application sent

Post by Karaduman » Mon May 28, 2018 1:31 am

Hall wrote:
Sun May 27, 2018 10:41 pm
Are you sure you're typing the right word? It's possible you could've misspelled it when you set it, and now you're spelling it correctly (or vice versa).
I spoke to an administrator and he told me that this is a bug. I’ve investigated on my own aswell.
I have also submitted a bug report as told by the administrator.
This is an important issue, because every application gets denied if you don’t login within an hour.
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Sixty6
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Re: Logging in after character application sent

Post by Sixty6 » Mon May 28, 2018 3:02 am

Yes, it is my problem right now. My application keeps getting denied because the bug always happens to me.

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Re: Logging in after character application sent

Post by Xenox » Mon May 28, 2018 6:18 am

Im having this exact same problem. I've made two UCP's with two seperate applications, no luck.

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Eric_Chirico
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Re: Logging in after character application sent

Post by Eric_Chirico » Mon May 28, 2018 8:45 am

Hello, it appears several people are having this problem. I will pass the message and make sure it gets looked at ASAP. For now, you just have to be patient.

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Mmartin
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Re: Logging in after character application sent

Post by Mmartin » Mon May 28, 2018 9:15 am

My bad, should be fixed now.
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Eric_Chirico
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Re: Logging in after character application sent

Post by Eric_Chirico » Mon May 28, 2018 9:25 am

Mmartin wrote:
Mon May 28, 2018 9:15 am
My bad, should be fixed now.
The issue should be fixed now, as Mmartin said. I tested it myself, and it worked as it should. If you are still have problems, let us know.

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Sixty6
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Re: Logging in after character application sent

Post by Sixty6 » Mon May 28, 2018 12:58 pm

Hello,

Confirmed fix for me. I was able to log in and set my secret word. Application was accepted and I'm able to play.

Thanks a lot for the help guys.

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